Contracting and performance management
At the core of any effective commissioning organisation is a high performance contract and performance management function. Comprehensive contracts, negotiated and signed in a timely fashion are the bed rock of any commercial relationship. They set expectations, for example through activity forecasts, service specifications and performance indicators. They also help to align objectives and reduce unnecessary confrontation by eliminating major areas of ambiguity.
Bupa has extensive experience, both in the UK and overseas, in contracting for all services - primary care, secondary care and emergency care, across the whole case mix spectrum. We share best practice across our businesses internationally to learn about the different tools and techniques, and which market characteristics favour which approaches.
We can help you understand your key points of leverage and how to apply them, and the services or providers where you can create further value through contracting and contract management. For Bupa Health Dialog, contracting and performance management is all about the three Rs: robust, rigorous relationships. We expect to have mature relationships with all key providers where there is simultaneous collaboration and mutual challenge on different issues. We can help you enhance your technical skill and as well as your mindset and culture.
What we can do for you
- Review, critique and recommend: we review your contracts, identify key risks and opportunities, build negotiating briefs and objectives and assess leverage.
- Analyse: we take your data and analyse in detail. To identify trends and patterns to inform contracting strategy and individual contract negotiations. Examine billing and contract compliance, quality of care, resource utilisation and referral patterns. To identify weaknesses in the data (omissions, invalidities and errors) and potential impact. Risk and sensitivity analysis.
- Contract: we can perform specific negotiations to achieve agreed criteria within a set timescale. Signed contracts will include performance management metrics and service specifications.
- Contingency planning: preparing for provider resistance including action plans, using communications effectively, protecting patients, influencing clinicians, alternative dispute resolution, scenario planning.
The benefits are:
- with all our resources already active in the UK, we can start now
- release PCT resources from day to day activity to enable them to focus on your key development challenges
- enhance your team's procurement, negotiation and contract management skills through one to one coaching and formal training
Next steps...
- Find out about other services available to you
- Send an email enquiry
- Contact us on 0845 600 3036